HAVEN Customer Support

For consumers of the HAVEN product line, which includes the HAVEN Central Air Monitor, Central Air Controller, Room Air Monitor and HAVEN Filter Club.

Learn more about

Need to raise a request? Contact us.

{"xsrfToken":"b92e238a6502a0f83924f22dd78d5e4086bb80c7_lout","branding":{"id":"4","key":"cs","name":"HAVEN Customer Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the HAVEN Help Center","sharedPortalName":"TZOA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HAVEN Help Center","sharedPortalName":"TZOA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20657a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f2aa91f7-7aca-4624-8d43-17ab74d1274a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhN2UwNTFmZi1iM2FjLTQ5ZjItODNjMy1mNDhmOWIwYjYyOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYyYWE5MWY3LTdhY2EtNDYyNC04ZDQzLTE3YWI3NGQxMjc0YSI6WyJyZWFkIl19LCJleHAiOjE3NDcwMTEyMDAsIm5iZiI6MTc0NzAxMDYwMH0.IouLgMd8P9mEjSmnHFdx-H9OhEfEmPcBIWxO-hE84lM&client=a7e051ff-b3ac-49f2-83c3-f48f9b0b629f&height=300&mode=fit","bannerMediaApiFileId":"f2aa91f7-7aca-4624-8d43-17ab74d1274a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"cs","projectId":10058,"serviceDeskId":4,"name":"HAVEN Customer Support","description":"For consumers of the HAVEN product line, which includes the HAVEN Central Air Monitor, Central Air Controller, Room Air Monitor and HAVEN Filter Club.","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"35","name":"General purchasing questions","descriptionHtml":"","callToAction":"General purchasing questions","introHtml":"Want help finding a professional to install HAVEN for you? Ask here.","icon":10483,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[20],"key":""},{"id":"77","name":"HAVEN Beta","descriptionHtml":"","callToAction":"HAVEN Beta","introHtml":"Want to join the HAVEN Beta Program? Apply here.","icon":10502,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[19],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10495,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[19],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Found an issue with your HAVEN software or hardware? Let us know!","icon":10476,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[9],"key":""},{"id":"78","name":"Returns & Exchanges","descriptionHtml":"","callToAction":"Returns & Exchanges","introHtml":"Begin the process of returning or exchanging a HAVEN product.","icon":10507,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[19],"key":""},{"id":"41","name":"Suggest a feature","descriptionHtml":"","callToAction":"Suggest a feature","introHtml":"Have an idea for a new feature or improvement? Let us know here!","icon":10498,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[19],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help using your HAVEN hardware or software product? Ask us here.","icon":10472,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"59","name":"Feature Ideas","descriptionHtml":"","callToAction":"Feature Ideas","introHtml":"Let us know your idea for a new feature.","icon":10458,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"58","name":"Installation Support","descriptionHtml":"","callToAction":"Installation Support","introHtml":"","icon":10458,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Support"},{"id":20,"name":"Purchasing"},{"id":19,"name":"Other"}],"orderMapping":{"12":[59,58],"20":[35],"19":[41,77,78,37],"9":[34,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79da5344-8890-3f81-a6d9-705ae9f44abb","appLinkName":"System Confluence","appLinkUrl":"https://teamtzoa.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://teamtzoa.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://teamtzoa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhN2UwNTFmZi1iM2FjLTQ5ZjItODNjMy1mNDhmOWIwYjYyOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwMTE4MDAsIm5iZiI6MTc0NzAxMDYwMH0.8fTrhD-qBCh_ER9ZMmF85UKokFgkRtPjNbmEnWyGt6c","targetCollection":"upload-project-10058","endpointUrl":"https://api.media.atlassian.com","clientId":"a7e051ff-b3ac-49f2-83c3-f48f9b0b629f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"40e35c96-522d-4a7e-955e-6a1a906c32fa","name":"Troubleshooting","categoryUrl":"https://teamtzoa.atlassian.net/servicedesk/customer/portal/4/topic/40e35c96-522d-4a7e-955e-6a1a906c32fa","createdAt":"1574450912427"},{"id":"c91186f2-2ac2-4109-90b7-c25e8fc2f8d8","name":"How-To Articles","categoryUrl":"https://teamtzoa.atlassian.net/servicedesk/customer/portal/4/topic/c91186f2-2ac2-4109-90b7-c25e8fc2f8d8","lastUpdated":"1574451341342","createdAt":"1574450922542"},{"id":"67c8f17e-0f15-4972-817a-63bf2e9c9cbd","name":"Frequently Asked Questions","categoryUrl":"https://teamtzoa.atlassian.net/servicedesk/customer/portal/4/topic/67c8f17e-0f15-4972-817a-63bf2e9c9cbd","lastUpdated":"1574451318001","createdAt":"1574450984145"}]}},"sharedPortal":{"name":"TZOA Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://teamtzoa.atlassian.net/wiki","kbLinkDomainURLs":["https://teamtzoa.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=teamtzoa","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b92e238a6502a0f83924f22dd78d5e4086bb80c7_lout","baseUrl":"https://teamtzoa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://teamtzoa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a7e051ff-b3ac-49f2-83c3-f48f9b0b629f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3bbe6a21dfc14f998b3e372004def7b1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}