HAVEN Central Air Monitor: no airflow detected

Owned by Ben Reed (Unlicensed)
Last updated: Nov 10, 2020 by Graham Barrett (Unlicensed)
2 min read

Problem

The HAVEN Central Air Monitor hasn’t been able to provide visible data in the HAVEN IAQ app. This can sometimes mean that the angle or positioning of the air monitor isn’t quite right in the duct. The current fix will reset HAVEN and allow you to use the Airflow Validation feature in HAVEN IAQ app to ensure airflow readings are within the acceptable range.

Please note: Any data gathered before reset will no longer be visible in the HAVEN IAQ app. We’re working to make this a separate feature, so resetting won’t be necessary in the future.

Solution

  1. Perform a hard reset. Insert a pin into the small hole to the left of the antenna and push down for 8-12 seconds.

2. LED will turn solid blue which signals it’s ready to be reprovisioned to the home’s WiFi network through the HAVEN IAQ app.

3. Use the HAVEN IAQ app to validate the air monitor’s angle in the duct. If readings continue to be low, you may need to try another location. Finish with following the rest of the steps in the app to connect to WiFi.