{"xsrfToken":"b0b31aeb47612aca5f8aa6f50235fff13564ab67_lout","branding":{"id":"4","key":"cs","name":"HAVEN Customer Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the HAVEN Help Center","sharedPortalName":"TZOA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HAVEN Help Center","sharedPortalName":"TZOA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20657a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f2aa91f7-7aca-4624-8d43-17ab74d1274a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhN2UwNTFmZi1iM2FjLTQ5ZjItODNjMy1mNDhmOWIwYjYyOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYyYWE5MWY3LTdhY2EtNDYyNC04ZDQzLTE3YWI3NGQxMjc0YSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODAzNzEsIm5iZiI6MTczMjE3OTc3MX0.QqdM4uFyW0wa5Cs1w5BQgDu1wZ3uvbdsFnnpBTQtigI&client=a7e051ff-b3ac-49f2-83c3-f48f9b0b629f&height=300&mode=fit","bannerMediaApiFileId":"f2aa91f7-7aca-4624-8d43-17ab74d1274a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"cs","projectId":10058,"serviceDeskId":4,"name":"HAVEN Customer Support","description":"<p>For consumers of the HAVEN product line, which includes the HAVEN Central Air Monitor, Central Air Controller, Room Air Monitor and HAVEN Filter Club.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"35","name":"General purchasing questions","descriptionHtml":"","callToAction":"General purchasing questions","introHtml":"<p>Want help finding a professional to install HAVEN for you? Ask here.</p>","icon":10483,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[20],"key":""},{"id":"77","name":"HAVEN Beta","descriptionHtml":"","callToAction":"HAVEN Beta","introHtml":"<p>Want to join the HAVEN Beta Program? Apply here.</p>","icon":10502,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[19],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10495,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[19],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Found an issue with your HAVEN software or hardware? Let us know!</p>","icon":10476,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[9],"key":""},{"id":"78","name":"Returns & Exchanges","descriptionHtml":"","callToAction":"Returns & Exchanges","introHtml":"<p>Begin the process of returning or exchanging a HAVEN product.</p>","icon":10507,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[19],"key":""},{"id":"41","name":"Suggest a feature","descriptionHtml":"","callToAction":"Suggest a feature","introHtml":"<p>Have an idea for a new feature or improvement? Let us know here!</p>","icon":10498,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[19],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using your HAVEN hardware or software product? Ask us here.</p>","icon":10472,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"59","name":"Feature Ideas","descriptionHtml":"","callToAction":"Feature Ideas","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10458,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"58","name":"Installation Support","descriptionHtml":"","callToAction":"Installation Support","introHtml":"","icon":10458,"iconUrl":"https://teamtzoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Support"},{"id":20,"name":"Purchasing"},{"id":19,"name":"Other"}],"orderMapping":{"12":[59,58],"20":[35],"19":[41,77,78,37],"9":[34,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79da5344-8890-3f81-a6d9-705ae9f44abb","appLinkName":"System Confluence","appLinkUrl":"https://teamtzoa.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://teamtzoa.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://teamtzoa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhN2UwNTFmZi1iM2FjLTQ5ZjItODNjMy1mNDhmOWIwYjYyOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODA5NzEsIm5iZiI6MTczMjE3OTc3MX0.FvLCOuGmlbN9UFepKmKomT6kNK3nyORLIYUSJlEv6-g","targetCollection":"upload-project-10058","endpointUrl":"https://api.media.atlassian.com","clientId":"a7e051ff-b3ac-49f2-83c3-f48f9b0b629f","tokenDurationInMins":20}},"kbPage":{"id":111083705,"title":"What does HAVEN measure?","url":"https://teamtzoa.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/111083705","space":{"key":"CS","name":"HAVEN Consumer Support","id":90472829},"serviceDeskIds":[4],"appLinkId":"79da5344-8890-3f81-a6d9-705ae9f44abb","idInString":"111083705","projects":[{"projectId":10058,"serviceDeskId":4,"portalId":4}]}}